Terms of Use
General
The following conditions are legally binding for all business relations, sales and other legal transactions between the company Lauschaer Glasaugen and the customer, which the customer acknowledges by placing an order. You take precedence over any conflicting terms and conditions of the customer.
prices
All prices are subject to change and are ex works in euros plus postage, possibly fees, packaging and statutory VAT within the meaning of the Vat Act latest version (for Germany and customers without VAT number from the EU countries). In the event of exceptional fluctuations in commodity prices, we reserve the right to adjust prices.
Delivery
Deliveries are always made ex works at the risk of the customer. We usually ship our goods as a DHL package (insured). The shipping costs can be found in the table below
classregion | < 100 € Value of goods | > 100 € Value of goods |
---|---|---|
GER | 6.95 € | 6.95 € |
EU | 7.95 € | 16.95 € |
others | 10.95 € | 41.95 € |
Delivery times
We always strive for a fast delivery. With a few exceptions, however, our items are NOT available by stock. As a rule, the goods are made after receipt of payment. The orders are processed in the order of receipt. The delivery times depend on the ordered item and the quantity ordered. You will receive an exact delivery date with our written order confirmation.
Packaging
We pack our goods in a shatterproof manner with the appropriate packaging material. For this purpose, we charge a flat rate of EUR 1.51 net per order.
Payment
Payment is possible by bank transfer or PayPal in advance. The unauthorized modification of our invoices is hereby expressly prohibited.
Complaints
The following facts are NOT a reason for a complaint:
- Small irregularities are characteristics of the manually produced glass and its manual processing
- A minimum tolerance of +/-0.5 mm is permitted for all dimensions
- Minor color deviations are technically necessary
- The break-out of the fasteners we eyelets, wire, needles, etc. after self-proclaimed deformation
Size specifications
The specified sizes are considered diameters for all eyes. Not all 1 mm gradations are available. For doll and figure eyes, the iris size is half the eye diameter + 1 mm. With reborn eyes, the iris is correspondingly larger (+2-3mm).
Custom orders
Special custom-made products according to customer requirements are possible by prior arrangement. The technical feasibility must be checked on the basis of photographs or drawings. Custom orders are generally excluded from the right of return and exchange. The price is calculated according to the effort. A corresponding offer will be made.
Right of withdrawal
Information on the right of withdrawal can be found on our website: www.lauschaer-glasaugen.de under the menu item "Terms and Conditions".
Liability
Complaints regarding the quantity and quality of the goods can only be accepted if they take place within 5 days after receipt of the goods. Further liability claims (e.g. breach) will not be accepted. The deformation of metal dissolvers, wires or needles can lead to the eruptment of these materials. The company Lauschaer Glasaugen is not liable for transport or packaging damage. Our products are NOT suitable for medical purposes or for children's toys, as the fasteners, such as eyelets, wires, needles, etc. can loosen. Claims for damages of contractual and social ancillary and protective obligations, culpability at the conclusion of the contract and non-contractual liability are excluded.
Retention of title
Our goods remain the property of Lauschaer Glasaugen until full payment.
Place of performance and place of jurisdiction
Place of performance for delivery and payment is DE 98724 Lauscha.
The place of jurisdiction is DE 96515 Sonneberg
The place of jurisdiction is DE 96515 Sonneberg
Bank details
IBAN DE 69 7836 0000 0000 2559 20
BIC GENODEF1COS
PayPal account: info@lauschaer-glasaugen.com
BIC GENODEF1COS
PayPal account: info@lauschaer-glasaugen.com